Terms and Conditions

Effective Date: 05-08-2025

Access to and use of www.dhirai.in and the products and services available through the website are subject to the following terms, conditions, and notices (“Terms of Service”). By accessing, browsing, or using the services provided by our website, you agree to comply with all Terms of Service along with the Privacy Policy outlined on this website. These Terms of Service may be updated from time to time, and you are advised to check this page regularly to remain informed of any changes.

We reserve the right to modify, withdraw, or restrict access to any part of the website without prior notice. We are not liable if the website is unavailable at any time or for any period.

Introduction

The domain name www.dhirai.in is a site operated by Dhirai apparels private limited a company incorporated under the laws of India with its registered office in Jaipur – 302017, India (“Company”).

Services

Dhirai.in is an online retail platform offering apparel and lifestyle products. Customers can browse, select, and purchase a variety of handcrafted and made-to-order garments. By placing an order, you agree that Dhirai will ship the product to you and you will be liable to make the full payment.

We may also provide updates or information about additional services that may interest you, through email, SMS, or phone calls, based on your interaction with us.

Third Party Websites and Content

Our website may contain links to third-party websites (such as Facebook, Instagram, payment gateways, etc.) for sharing or listing purposes. Dhirai takes no responsibility for the content or functionality of these websites. We are not liable for any user-generated content or actions on these third-party platforms, including comments or messages posted on any official or unofficial pages of Dhirai.

Privacy

Your use of the website also signifies your acceptance of our Privacy Policy, which governs how we collect, use, and protect your personal information. Please review the policy carefully. By using the Website, you confirm that all data provided by you is accurate and up to date.

Exactness of the Product

While we strive to display product colors and images as accurately as possible, actual colors may vary slightly due to device screen settings or photographic lighting. All product measurements are approximate, and slight variations may occur due to the handcrafted nature of our garments.

Pricing

We aim to ensure accurate pricing on our website. However, errors may occur. If an error is discovered in the price of any product you have ordered, we will notify you. If we cannot reach you, we will cancel the order and issue a full refund if payment has been made.

Prices are subject to change without prior notice but will not affect orders already dispatched. All prices include applicable taxes under Indian law (e.g. GST).

Our prices apply only to purchases made through www.dhirai.in and are not valid on other sales channels.

Payment

We conduct standard pre-authorization checks before processing payments to ensure transaction authenticity. Your card or payment method will be charged only after your order has been accepted.

Delivery

Multiple delivery options will be available based on your location and order. An estimated delivery timeline will be provided at checkout and via email. While we aim to meet the timeline, delays may occur due to unforeseen circumstances. We will keep you informed via email or SMS, but we do not offer compensation for any delay-related inconvenience.

Returns & Refunds

You may initiate a return or exchange in accordance with our Return & Exchange Policy. Please refer to the policy page for details regarding timelines, eligibility, and process.

Intellectual Property Rights

All intellectual property rights, including trademarks, product designs, images, text, and graphics on this website, are the exclusive property of Dhirai and its parent company Dhirai apparels private limited. Any unauthorized use or reproduction is strictly prohibited.

Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

Indemnification

You agree to indemnify, defend, and hold harmless Dhirai, its directors, employees, agents, and affiliates from any and all claims, liabilities, damages, and costs (including legal fees) arising from your use of the website, violation of these Terms, or any infringement of third-party rights.

Violation & Termination

Dhirai reserves the right to terminate your access to the website at any time, without notice, if you are found to be in violation of these Terms or any of our policies. You will still be liable to pay for any orders placed prior to such termination.

Disclaimer

Dhirai shall not be responsible for any misuse of customer information arising from negligence, phishing attempts, or false claims of being a Dhirai representative. We will never ask you for confidential information like your password, OTP, card CVV, or expiry dates. Please exercise caution.

Customer Support & Contact

If you have any questions, feedback, or complaints regarding these Terms or the website, please contact us at:

📧 Email: Dhiraiapparelsprivatelimited@gmail.com
📞 Phone: +91 9166881552
🌐 Website: www.dhirai.in

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Head – Customer Experience
Dhirai ( Dhirai apparels private limited)
Jaipur, Rajasthan – 302017, India
📧 Email: Dhiraiapparelsprivatelimited@gmail.com